Terms and Conditions of Sale
The sale of products is carried out by the company 4Effe Soc. Agr. A.R.L. (Tenuta Sovestro), VAT number 01437780529, with registered office in San Gimignano (SI), Loc. Sovestro 62.
As provided by law, the customer may exercise the right of withdrawal by writing to info@tenutasovestro.com. The same address can be used to send any communication regarding complaints of any kind.
When placing an order, the customer must wait to receive order confirmation from Tenuta Sovestro regarding product availability, shipping availability to the indicated countries, shipping costs, etc.
Upon order confirmation, a link will be provided to complete payment via PayPal account or credit card. Payment is made through a secure website with a padlock and SSL connection, and via redirection to PayPal’s secure pages and servers.
Prices shown on the website include VAT.
Shipping
Products are shipped by the company 4Effe Soc. Agr. A.R.L. (Tenuta Sovestro) via MBE express courier, which ensures worldwide shipping (except for restrictions imposed by individual countries), safeguarding the products and guaranteeing proper packaging and perfect preservation throughout the journey. Shipments are traceable.
Shipping costs depend on weight, number of bottles, type of products purchased, and the destination country. The price may still be subject to change compared to what is shown by the website calculator due to restrictions, regulations, and specific constraints required by various laws, or surcharges applied by the courier for islands or certain countries.
Delivery times are generally 24/48 hours from the time of shipment, and may extend up to 10/15 working days (not guaranteed) due to possible customs delays.
Please note that Grappa and Limoncino products can only be shipped within Italy and Europe.
For Canada, mixed shipments (wine and oil) are not allowed, and the recipient must appoint and pay a broker for customs clearance.
It is also specified that customs duties (for non-EU shipments) are included only for wine shipments to private customers; for all other destinations or for oil, they are not included and are the responsibility of the recipient.
For wooden boxes, an additional charge of €10 per box applies.